Frequently Asked Questions (FAQ) – Mid Michigan IT LLC

Last Updated: May 30, 2025

1. What services does Mid Michigan IT LLC provide?

We offer a range of IT managed services, including network management, cybersecurity, cloud services, technical support, and IT consulting. Specific services are outlined in your service contract or proposal. For more details, contact us at support@midmichiganit.com or (517) 234-2901.

2. How do I start using your services?

To begin, contact us via email (support@midmichiganit.com) or phone ((517) 234-2901) to discuss your needs. We’ll provide a proposal or service contract outlining the scope, fees, and terms. Once agreed, we’ll set up your services according to the contract.

3. What are your payment terms?

Invoices are issued on the 15th of each month for the following month’s services. Payments are due by the 5th of each month. A credit card processing fee of up to 3.5% applies to credit card payments. Non-payment by the due date may result in immediate service termination.

4. What happens if I miss a payment?

If payment is not received by the 5th of the month, services will be terminated immediately. To reinstate services, you must pay the overdue amount plus one month’s fees in advance. Any discounts from the original contract will no longer apply upon reinstatement.

5. How can I terminate my service agreement?

You may terminate the agreement with 30 days’ written notice unless otherwise specified in your contract. Early termination before the end of the Commitment Term requires payment of the current Agreement Fee multiplied by the remaining months, due within 14 days of notification. All termination requests must be sent in writing to support@midmichiganit.com.

6. What is your privacy policy?

We collect personal, technical, and business information to provide and improve our services. We do not sell your data and only share it with trusted service providers, business partners (with consent), or as required by law. For details, see our Privacy Policy.

7. Are there any guarantees or warranties for your services?

Services are provided “as is” with no warranties except as stated in your service contract. We strive to deliver services with reasonable skill and care, but we cannot guarantee uninterrupted or error-free services. See our Disclaimer for more information.

8. What should I do if I experience a service issue?

Contact our support team at support@midmichiganit.com or (517) 234-2901. We’ll work to resolve issues promptly, subject to the terms of your service contract. Please provide relevant details, such as error messages or system logs, to assist us.

9. Can you prevent all cybersecurity threats or data breaches?

While we implement robust cybersecurity measures, no system is completely secure. We cannot guarantee the prevention of all threats, breaches, or system failures, especially those caused by client negligence or third-party actions. See our Disclaimer for details.

10. How do you handle my data?

We use reasonable safeguards, such as encryption and access controls, to protect your data. We retain data only as long as necessary for service delivery or legal compliance. You may request access, correction, or deletion of your personal information by contacting support@midmichiganit.com. See our Privacy Policy for more information.

11. What happens if I click on third-party links on your website?

Our website may include links to third-party sites for convenience. We are not responsible for their content or privacy practices. Review their policies before engaging with those sites, as outlined in our Disclaimer.

12. What laws govern your services and website?

Our services and website are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of Michigan, USA, as stated in our Terms and Conditions and Disclaimer.

13. How can I contact Mid Michigan IT LLC?

For questions, support, or concerns, reach us at:
Mid Michigan IT LLC
Email: support@midmichiganit.com
Phone: (517) 234-2901

14. How will I know if your policies change?

We may update our Terms and Conditions, Privacy Policy, Disclaimer, or FAQ at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services or website constitutes acceptance of the updated policies.

Last Updated: May 30, 2025