Service

Pyrite

(no agreement)

Silver

(Server)

Gold

(Server and Desktop)

Platinum

(Everything’s Managed)

Remote Maintenance Support

Not Available

$165 / Hr

1 hr min.

Free

Free

Onsite Maintenance Support (at your office)

$250 / Hr

4 hr min.

$165 / Hr

1 hr min.

$165 / Hr

1 hr min.

Free

Remote Project Labor

$250 / Hr

4 hr min.

$165 / Hr

1 hr min.

$165 / Hr

1 hr min.

$165 / Hr

1 hr min.

Onsite Project Labor

$250 / Hr

4 hr min.

$165 / Hr

1 hr min.

$165 / Hr

1 hr min.

$165 / Hr

1 hr min.

Remote After Hours Support

$500 / Hr

4 hr min.

$330 / Hr

1 hr min.

$330 / Hr

1 hr min.

$330 / Hr

1 hr min.

Onsite After Hours Support

Not Available

Not Available

$330 / Hr

1 hr min.

$330 / Hr

1 hr min.

Short-Notice Emergency Service

(onsite or remote, any time of day)

Not Available

$330 / Hr

1 hr min.

$330 / Hr

1 hr min.

$330 / Hr

1 hr min.

Technology Roadmap Process

Business Plan and Process Management for Technology

$2,495

$1,495

$995

Free

• Free BDR for all overed devices
(Value: $50 / device / mo).

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• Free Remote Monitoring of Server critical functions
(Value: $165 / Server / mo).

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• Free Off-Site Remote Server Monthly Maintenance
(Value: $300/ Server / mo).

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• Free remote server phone support per calendar month
(Value: $300/ mo).  Hrs expire at end of calendar month.

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2 Hours/mo.

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Unlimited

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Unlimited

• Continuous and Preventative Maintenance of Servers (updates, patches, fixes, etc.)
(Value: $300/ Server / mo).

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• Continuous and Preventative Maintenance of Workstations (updates, patches, fixes, etc.)
(Value: $75 /workstation / mo).

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• Free First 3 hours of labor for each new workstation added to network

(Value: $500 / workstation)

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• Free Anti-Virus and Anti-Spam filtering on all E-Mail, SaaS Security and Management (Value: $10 / mailbox / mo.)

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• Free Virus Scanning on all covered machines

(Value: $4 / machine / mo.)

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• Two Hours Free in-house training per Quarter

– May not be rolled over –

(Value: $1,800 / year)

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• Access to our Emergency Help line service,

monitored 24/7

(Value: $250 / mo.).

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• Free maintenance of network equipment and maintenance of relationship with ISP

(Value:  $400 / mo.).

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• Free maintenance of network printers and other network-attached equipment

(Value:  $330 / mo.).

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Monthly Investment

                  W.S. = Workstation, Laptop, or Virtual Machine

                  Term = Terminal Services Client (no desktop PC)

                  Srver = Server

                  ND = Network Device

$300

per Server

$120 per W.S.

$25 per Term

$300 per Srver

$150 per W.S.

$25 per Term

$300 per Srver

$300 per ND

Volume Discount: 50 or more desktops

Or

Non-Profit with 30 or more desktops

$100 / Workstation;

$200 / Server