Privacy Policy for Mid Michigan IT LLC

Last Updated: May 30, 2025

1. Introduction

Mid Michigan IT LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our IT managed services, or interact with us through other channels. By using our services or website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information: Information that identifies you, such as:

• Name, email address, phone number, and mailing address.
• Billing and payment information (e.g., credit card details, bank account information).
• Account credentials for accessing our services.

2.2. Technical Information: Information collected automatically when you interact with our website or services, including:

• IP address, browser type, operating system, and device information.
• Website usage data, such as pages visited, time spent, and referring URLs.
• Log data from our IT managed services, such as system performance metrics or error reports.

2.3. Business Information: Information provided in the course of our IT services, such as:

• Network configurations, system logs, and other technical data necessary to provide our services.
• Employee or user information provided by you to facilitate service delivery.

3. How We Collect Information

We collect information through:

• Direct Interactions: When you provide information via our website forms, emails, phone calls, or service agreements.
• Automated Technologies: Through cookies, web beacons, and server logs when you visit our website or use our services.
• Third Parties: From partners, vendors, or service providers acting on our behalf, such as payment processors or analytics providers.

4. How We Use Your Information

We use your information to:

• Provide, manage, and improve our IT managed services, including network monitoring, cybersecurity, and technical support.
• Process payments and manage billing.
• Communicate with you about our services, updates, or promotional offers.
• Analyze website usage and service performance to enhance user experience.
• Comply with legal obligations and protect our legal rights.
• Detect, prevent, and respond to security incidents or fraudulent activity.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in delivering services, such as cloud hosting, payment processing, or analytics (e.g., Google Analytics).
• Business Partners: With your consent, we may share information with partners for joint services or offerings.
• Legal Authorities: When required by law, regulation, or legal process, or to protect the safety, rights, or property of Mid Michigan IT LLC or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information, including encryption, access controls, and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Technical and business-related data may be retained for the duration of our service agreement and for a reasonable period thereafter to comply with legal or operational requirements.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Restrict or object to certain data processing activities.
  To exercise these rights, please contact us at support@midmichiganit.com. We will respond to your request in accordance with applicable laws.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze usage. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website functionalities.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any information.

11. International Data Transfers

If you are located outside [Your Jurisdiction], your information may be transferred to and processed in the United States or other countries where our service providers operate. We take steps to ensure such transfers comply with applicable data protection laws.

12. Children’s Privacy

Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or by other means, such as email. Continued use of our services or website after such changes constitutes acceptance of the revised policy.

14. Contact Information

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at:
Mid Michigan IT LLC
Email: support@midmichiganit.com
Phone: (517) 234-2901

Last Updated: May 30, 2025